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Warehouse Automation Services Market to Double by 2025
倉庫自動化服務(wù)市場到2025年將翻倍

In a new report on the warehouse automation service market, research company Interact Analysis has revealed that soaring growth in the warehouse automation equipment market is causing parallel growth in the market for service contracts–worth $4.3bn in 2020 and projected to grow to $8.7bn by 2025.

在一份關(guān)于倉庫自動化服務(wù)市場的新報告中，研究公司Interact Analysis披露，倉庫自動化設(shè)備市場的飛速增長正在帶來服務(wù)合同市場的平行增長--2020年價值43億美元，預(yù)計到2025年將增長到87億美元。

Interact Analysis’s research predicts that the global market for servicing of installed automation equipment will see year-on-year double-digit growth up to 2025, when revenues will top $8.7bn. This will be a stable and lucrative market for OEMs and integrators, affording higher profit margins than equipment sales. Currently, a significant number of end-users carry out service and maintenance in-house or use a third party. And there are also customers who consider it cost-effective to leave their machinery un-serviced. Interact Analysis’s work shows that the growing complexity of equipment and rising pressure to avoid machinery down-time, will mean that OEMs and integrators will significantly grow their share of the services market in the next five years.

Interact Analysis的研究預(yù)測，到2025年，全球已安裝的自動化設(shè)備的服務(wù)市場將出現(xiàn)逐年兩位數(shù)的增長，屆時收入將達(dá)到87億美元。對于原始設(shè)備制造商和集成商來說，這將是一個穩(wěn)定和有利可圖的市場，提供了比設(shè)備銷售更高的利潤率。目前，大量的終端用戶在內(nèi)部進(jìn)行服務(wù)和維護(hù)，或使用第三方。也有一些客戶認(rèn)為不對他們的機(jī)器進(jìn)行維修是符合成本效益的。Interact Analysis的工作表明，設(shè)備的復(fù)雜性不斷增加，避免機(jī)器停工的壓力也在增加，這意味著原始設(shè)備制造商和集成商在未來五年內(nèi)將大大增加其在服務(wù)市場的份額。

The research shows that the potential revenue generated from offering a lifetime service contract to an automation project is roughly equivalent to the original cost of the project. So, in broad brush terms, a whole-life service contract could double the original revenue from the sale of the machinery. Furthermore, the research shows peaks and troughs in the service cycle, with the highs coming around the 5-, 10- and 15-year marks, corresponding to times when parts are likely to require replacement, and computers and control equipment to need upgrading.

研究表明，為一個自動化項目提供終身服務(wù)合同所產(chǎn)生的潛在收入，大致相當(dāng)于項目的原始成本。因此，從廣義上講，一份終身服務(wù)合同可以使機(jī)器銷售的原始收入翻倍。此外，研究顯示，服務(wù)周期有高峰和低谷，高點出現(xiàn)在5年、10年和15年左右，對應(yīng)的是零件可能需要更換，計算機(jī)和控制設(shè)備需要升級的時候。

In 2020, on-site service in various incarnations - site visits to identify and repair problems, preventive maintenance visits, and the deployment by OEMs of technicians to sites on a full- or part-time basis – accounted for 40% of service revenues. Upgrade services (modernization or alteration of existing systems, not replacement) accounted for 22%, and remote services, where customers have telephone hotline access to support, 19%. That figure of 19% belies the fact that basic hotline service packages have a very high take-up among end-users, some 80-90%. Additionally, on-site services will become more prevalent as automation solutions get more sophisticated.     

2020年，各種形式的現(xiàn)場服務(wù)--發(fā)現(xiàn)問題和修理的現(xiàn)場訪問、預(yù)防性維護(hù)訪問、以及原始設(shè)備制造商向現(xiàn)場部署全職或兼職的技術(shù)人員--占服務(wù)收入的40%。升級服務(wù)（現(xiàn)有系統(tǒng)的升級或改造，而非更換）占22%，遠(yuǎn)程服務(wù)，即客戶通過電話熱線獲得支持，占19%。這個19%的數(shù)字掩蓋了一個事實，即基本的熱線服務(wù)包在終端用戶中的使用率非常高，約為80-90%。此外，隨著自動化解決方案變得更加復(fù)雜，現(xiàn)場服務(wù)將變得更加普遍。